We are thrilled to welcome you to Kivu Noir Café! To ensure a pleasant and seamless experience, please review our reservation policy below.

Reservation Assistance Contact Information:
● Call now: +250 791 501 679 or +250 782 950 046
● Write: info@kivunoir.coffee or cafe@kivunoir.coffee

Important Notes:
● Please arrive on time to ensure your reservation is honoured.
● If you anticipate being late, kindly inform us in advance to avoid cancellation of your reservation after the 20-minute hold period.
● The deposit must be made before the reserved date to confirm the booking.
● Pet Policy: Pets are allowed in the outside space of the café on the condition that they are attended to at all times.

Booking Details:
● No Payment Required There is no payment required to book a spot at our café for groups of 10 or fewer people.
Deposit for Groups of More than 10 people:
○ For groups of more than 10 guests who do not preorder , a 100,000 RWF deposit is required to secure the booking. This deposit is fully consumable and will be applied towards the final bill.
○ For groups that preorder , a 50% deposit of the total value of the items ordered is required to secure the booking.

Note: Please note that to secure your booking, the deposit must be made prior to the reserved date.

● Reservation Hold: Your reservation will be held for 20 minutes after the reserved time has passed. After the hold period, the reservation will be cancelled.

We are delighted to offer you our exclusive Coffee Tasting Room for your special events and gatherings. Please review our reservation policy below to ensure a smooth and enjoyable experience.

Reservation Contact Information:
● Call now: +250 782 950 046
● Write: info@kivunoir.coffee or cafe@kivunoir.coffee

Booking Details:
● Price: 100,000 RWF (consumable)
● Maximum Capacity: 10 people
● Deposit: A 50% deposit is required to secure the room.
● Fixed Rate: The 100,000 RWF fee is fixed, regardless of whether the group size is 10 people or less.

Reservation and Payment:
● To make a reservation, please contact us via the phone number or email provided.
● A 50% deposit (50,000 RWF) is required at the time of booking to secure your reservation.
● The remaining balance must be paid upon arrival at the Coffee Tasting Room.
● The 100,000 RWF fee is fully consumable, meaning you can enjoy Kivu Noir’s products up to this value during your visit.

Cancellation Policy:
● Cancellations must be made at least 24 hours in advance to receive a full refund of the deposit.
● Cancellations made within 24 hours of the reservation will forfeit the deposit.

Important Notes:
● The maximum capacity for the Coffee Tasting Room is 10 people. Unfortunately, we cannot accommodate more than 10 guests at a time.
● The fixed fee of 100,000 RWF applies whether you have 10 people or fewer in your party.
● No Pets Allowed: Pets are strictly not allowed in the Coffee Tasting Room.
● Reservation Hold: Your reservation will be held for 20 minutes after the
reserved time has passed. After the hold period, the reservation will be cancelled.